What is included with warranty services

We get a FAX, phone call or email from a Furniture Dealer or Manufacturer or Extended Warranty Company

with consumer's information and concern description.

We call the consumer and confirm address, telephone #'s and concerns.

If we determine that we can complete service without special order of parts,

we schedule an appointment for service..

If determined that the service cannot be completed without the new part(s).

We order parts from the Manufacturer using information supplied on the Service Request.

File paperwork and wait for parts.

We get e-mail from Manufacturer - the numbers - do not match.
Pull paperwork.
Call Dealer and or Customer to get correct numbers.

If no information / tag can be found by Consumer or Store, we schedule appointment to go get pictures.

Parts are 2 - 8 weeks ETA.
Sometimes the customer calls and wants to know status of parts.
We then locate and pull paperwork, contact factory get info, call customer back.

After waiting for the parts, we receive part and verify it is what we ordered.
Mark the part - pull paperwork - contact customer.
Get directions and set appointment.
Make reminder calls the day before.
Load the route's parts.

Call customer 30 minutes before arriving.
Drive no less than 8 miles to our 1st stop.
Park at street and push by the pack of “happy dogs” to front door.

Wait for minutes,
Customer opens door and says go around to the back door.
Play with dogs going downhill while carrying the tools and parts.
Wait for customer to come open back door.
Customer tells story about “How much they paid and question why their concern happened."
We are never there when it 'breaks', so we guess “God makes it happen so we can work.”.

Help remove sleeping children, clothes and whatever is on the sofa.
Check that the part is correct color and shape.
Take pictures.
Move coffee tables and lamps.
Lay down mats and set up tools and power cords.

Complete the repair, take pictures.
fold blankets, remove old parts and tools.
Fill out required forms and verify numbers.

Explain the Factory warranty.
Have customer inspect work and sign paperwork as 'satisfied with the service.'
Enjoy dogs back uphill to van.

If that was the last stop, drive back to shop/office.

Clean out van load tomorrow's parts.
Bill the proper source.
Wait 30 - 60 days.
Get check or direct deposit in mail.
Pull paperwork and complete it and file it.
Go to bank and deposit money.
Now it is finished.

We take care of customer service.

Professional appearance and attitude, client recommendations, furniture repair experience, dependable transportation with signage, all tools required, computer/smart phone, Internet access, e-mail address, part storage area, shipping/receiving dept, listing on-line Google search.

Liability Insurance, Sales Tax License - Re-Sale Number, Federal ID#.

ALL styles

Sofa, sleeper, love seat, cup holder, console, reclining, rocking, desk chair, dining chair, easy chair, ottoman, pillows, overstuffed,

button tufted, channel back, camel back, winged, scalloped, biscuit tufted, antique, contemporary, manual, and power.

We can help

pet damage, color rubbed off, mover damages, gradual flattening, popping, squeaking, rough rocking, reclining issues, and more.

Jesus Christ is the same yesterday, and today, and forever. .Hebrews 13:8

Furniture Matters Upholstery

and

Furniture Repair

Regarding Warranty services rendered

Please know

About Us

ALL types of materials

Floral, Stripe, Chevron, Solid, Plaid, Herringbone, Tweed, Velvet, Chenille, Micro-fiber, Faux Suede,

Tapestry, Damask, Denims, Canvas, Sunbrella, Crypton, Vinyl, Bonded Leather, Leather,

Ostrich, Alligator, Snake, Lizard, Basket Weave, Textured and Smooth

FURNITURE MATTERS

Serving the Tri-State area from Mount Vernon, IN 47620

call or text

812.783.2213

email us at:
1torepair @gmail.com
(to help stop spam, this is not a link)

By appointment only.
We want to give every client the time required for GREAT service.
.

ABOUT US:

"Back to new, it's what we do."

Factory Authorized and Dealer Recommended

Since 1975 for custom Upholstery and

on-site furniture repair.

We know how to care for your furniture matters

Furniture Matters did not design it.

Furniture Matters did not build it.

Furniture Matters did not offer it for sale.

Furniture Matters did not show it.

Furniture Matters did not deliver it.

Furniture Matters did not damage it.

Everyone knows, and so will you,

if Furniture Matters repairs it,

it will be back to new.

Because that is what we do.

Furniture Matters® does furniture upholstery.

Restoring your sofa, love seat or chair back to new is our specialty.

You can keep the same design that it has and just change the covering or make it back to new with all new padding. We can change the style and update the piece to a more modern look if that is what you want.

We also do furniture repairs including: But not limited to
panel replacement, frame repairs, inside back padding, attached and removable seat and back cushions, alignment issues, leaning concerns, noise abatement, seam closing, sewing, zippers, hook n loop, lighting, cup holders, drop- table, massage, heat, legs, casters, springs, mechanisms, wrinkle removing, decorative tacks, hinges, webbing, welting, piping, ruffles, skirts, bottom bands, dust cover, and more.

ALL styles​